Cancellation Policy

CANCELLATIONS

Cancellations made more than 48 hours prior to the court booking

1.     No cancellation charge will be made to a member cancelling more than 48-hours before the start of a booked court time

2.     The Professional team will make reasonable efforts to find an alternative opponent for the remaining member(s)

3.     If no alternative opponent can be found, the remaining member(s) will determine whether to:

a.     Cancel their booking without charge

b.     Book a lesson at the normal cost with one of the Professional team

c.     Use the court for singles use (in the event of one of four players cancelling) in which case the two remaining members will be charged £12 for their respective side of the court

d.     Use the court alone, without additional charge

Cancellations made within 48 hours of the court booking

1.     The Professional team will make reasonable efforts to find an alternative opponent for the remaining member(s).  Where an alternative opponent is found, no charge will be made to the cancelling member

2.     If no alternative opponent can be found, the remaining member(s) will determine whether to:

a.     Cancel their booking in which case the member who cancelled the court will be charged for the court at £25

b.     Book a lesson with one of the Professional team, charged at the normal Professional rate in which case the cancelling member will be charged a subsidy of £12.50.  The subsidy will reduce the cost of the lesson to the remaining member by £12.50 and the cost of the penalty to the member who cancels within 48 hours from £25 to £12.50

c.     Use the court alone, without additional charge in which case the cancelling member will be charged for their share of the court at £12.50

NO SHOWS

1.     Assuming a Professional is present at the club, in the event of a no show, the Professional will fill in for the no show

2.     In the event of 1. above, the no show member/ guest will be charged for the cost of a Professional lesson minus the £12.50/ £7.50 x3 incurred by the remaining and present members/ guests

LATE ARRIVALS

1.     In the event of a late arrival, the Professionals will fill in for the first fifteen minutes of the allotted court time without charge

A late arrival of > 15 minutes will incur a £10 penalty charge (payable to the Professional) in addition to their court fee